Serena Bag - Cognac

U.S. orders ship for a flat rate of $5, and orders over $100 qualify for free shipping. We currently only ship within the U.S. Rates are subject to change.

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Please allow 5–7 business days to process returns once received
• Not responsible for lost, delayed, or marked delivered packages

Returns & Exchanges

• Returns accepted for store credit only within 30 days of order date
• Items must be unworn, unwashed, and in original condition
• Use our Checkout+ return portal- instructions and details listed below.
• Returns sent without approval will not be accepted
• No refunds, no exceptions

Final Sale Items (Not Eligible for Return)

• Accessories (jewelry, hair, headbands, etc.)
• Intimates (bras, bralettes)
• Beauty/bath products
• Sale items (30%+ off), deal items, mystery bags, promos

How to Return
We’ve partnered with Checkout+ to make returns and exchanges quick and hassle-free.

Checkout+ Coverage includes:

• Free returns for store credit or exchanges with no return shipping fees
• Coverage is optional and available for $2.48 at checkout

If Checkout+ Coverage is not selected, returns and exchanges can still be made through our Returns Portal; however, a handling fee will re required per each return. Original shipping fees are non-refundable.

Please allow 1–5 business days for your return to be processed once it has been marked as delivered by the carrier.

Other Important Info

• Damaged/defective items must be reported within 3 days of delivery
• Orders cannot be changed or canceled after checkout
• No price adjustments or price matching
• Store credit never expires